Continuous Support
Support And Maintenance Services
We not only deliver projects but our dedicated engineers will support your application. Not all applications need the same level of support, so we have Bronze, Silver, Gold, and Platinum models which cater to different support needs. We know the value of keeping your applications up and running to provide a reliable service and maintain your reputation among your clients.
Our service plans are designed to give you peace of mind whether you're running a critical business system or a small-scale application. We offer flexible packages that include proactive monitoring, bug fixes, security patching, and priority response times.
Our Support Services
- Ongoing application maintenance. We ensure your system stays stable and reliable with proactive upkeep.
- Bug fixes and troubleshooting. We rapidly identify and resolve issues to minimise downtime and disruption.
- Performance optimisation. We tune your application for faster load times, better scalability, and smoother user experiences.
- Security updates and patches. We apply timely security fixes to keep your systems protected against emerging threats.
- SSL certificates. We manage and renew your SSL certificates to ensure your site stays secure and trusted.
- Feature enhancements and upgrades. We continuously evolve your application with new features to keep up with user needs and tech trends.
- Technical support (remote and on-site). Our engineers are available to assist you both remotely and at your location, depending on your needs.
- Application monitoring and alerts. We track performance and errors in real-time to proactively resolve issues before they escalate.
- Database backups. We automate and verify your backups to ensure you can recover quickly and confidently from any data loss.
- Documentation and knowledge transfer. We create detailed documentation and handover materials to ensure your team stays informed and self-sufficient.
Hosting Options
- On-premises hosting with your existing infrastructure. Deploy your applications securely within your own data centre environment for maximum control and compliance.
- Private cloud deployment for enhanced security and control. Host on your own virtual infrastructure with dedicated resources, ideal for sensitive workloads and regulated industries.
- Public cloud hosting for scalability and cost efficiency. Leverage providers like Azure or AWS to quickly scale infrastructure and reduce hardware maintenance costs.
- Hybrid solutions combining on-premises and cloud technologies. Enjoy the flexibility of combining existing infrastructure with cloud services for optimal performance, resilience, and scalability.
Ready to Transform Your Services?
Contact us to discuss how we can help your organisation modernise legacy systems, migrate to the cloud, or deliver new digital services.